who we are . . .
For over two decades, CQ fluency has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages. Our game changing approach to language technology, centralization and change management as well as our expert service and inclusive culture has garnered global recognition and invaluable respect from our partners/customers. Our expertise lies in harnessing the power of Cultural Intelligence (CQ) through our team of subject matter experts, who skillfully blend meaning and feeling to foster genuine human connections. We leverage our CQ with customized, best in class technologies to not only address the intricacies of cultural nuances, but to optimize productivity. With an unwavering commitment to delivering an exceptional customer experience and adhering to ISO 9001 and ISO 17100 certified processes, we consistently deliver the highest level of quality.
CQ fluency has achieved remarkable growth as one of America's fastest-growing private companies, securing a spot on the esteemed Inc. 5000 list for ten years. As an MBE (minority owned business enterprise), we are on a mission to improve lives by giving people a chance to be understood and ultimately creating a more accessible, inclusive, and linguistically equitable world.
who we need . . .
We are looking for an entry-level Tech Support Specialist to support our customers and production team. The position will report into the CQ Process and Technology Team and has growth opportunities in technology management, IT and localization engineering. The right candidate must be a problem solver and have a high sense of urgency.
what we need you to do . . .
- Help oversee CQ’s Zendesk ticket system by handling Tier 1 tech support requests and triaging Tier 2 and Tier 3 to applicable team members
- Respond to new tickets according to internal SLA’s. Provide internal and external diagnostic support for end users.
- Assist team members, vendors and customers to solve tech issues quickly
- Onboard new employees, facilitate the employee separation process and update of internal records/checklist.
- Administer Plunet and memoQ instances including password resets, creating new user accounts, updating pricelists and other administrative tasks.
- Installation and optimization of internal applications and software. Provide training and support on new tools.
what we want you to have . . .
- Experience with Microsoft Outlook admin, Azure remote desktops and Plunet is ideal
- Ability to gain quick fluency on technologies used by clients in various industries
- Ability to trouble shoot technical issues
- Desire to drive process and efficiency improvements
- Bachelor’s degree from an accredited institution
- Strong presentation, organizational and clear communication skills
- Exceptional work ethic, passion, integrity, mission-driven, positive attitude, and self- starter
what is our culture . . .
Exceptional. Different. Compassionate. Fun. Happy!
CQ fluency is a “people centric” company. We not only value our clients and vendors, we also value and love our employees. Our team is passionate, energetic, and possesses exceptional skill sets. We know our team is our #1 asset and we are committed to their professional growth. We foster a dynamic environment where employees are empowered to exceed our expectations to drive their careers forward. Our employees are passionate and build lasting relationships with each other and our clients. Our environment is collaborative, casual, and FUN!
CQ fluency values and supports individuals with diverse backgrounds and abilities. We provide reasonable accommodation to employees with disabilities. We are committed to creating and maintaining an inclusive work environment.