who we are . . .
For over two decades, CQ fluency has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages. Our game changing approach to language technology, centralization and change management as well as our expert service and inclusive culture has garnered global recognition and invaluable respect from our partners/customers. Our expertise lies in harnessing the power of Cultural Intelligence (CQ) through our team of subject matter experts, who skillfully blend meaning and feeling to foster genuine human connections. We leverage our CQ with customized, best in class technologies to not only address the intricacies of cultural nuances, but to optimize productivity. With an unwavering commitment to delivering an exceptional customer experience and adhering to ISO 9001, ISO 17100 and ISO 13485 certified processes, we consistently deliver the highest level of quality.
CQ fluency has achieved remarkable growth as one of America's fastest-growing private companies, securing a spot on the esteemed Inc. 5000 list for ten years. As an MBE (minority owned business enterprise), we are on a mission to improve lives by giving people a chance to be understood and ultimately creating a more accessible, inclusive, and linguistically equitable world.
who we need . . .
We are looking for a talented leader to oversee our quality and compliance team, policies and processes. The quality and compliance manager will report into our director of process and technology and be responsible for maintaining and improving our quality management system and compliance program. This is a great opportunity to be a source of expertise and be a member of a diverse, fast-growing and exciting environment.
what we need you to do . . .
- Audit Planning: Develop and implement audit plans, schedules, and methodologies to assess the effectiveness of quality systems.
- Audit Execution: Conduct audits of quality management systems, suppliers, processes, and documentation to ensure compliance with ISO standards, regulatory requirements, and internal policies/SOPs.
- Reporting: Prepare detailed audit reports, highlighting findings, non-conformances, and areas for improvement. Present audit results to management and stakeholders.
- Corrective Actions: Collaborate with departments to develop and implement corrective action plans to address audit findings. Monitor the effectiveness of corrective actions.
- Continuous Improvement: Identify opportunities for process improvements and provide recommendations to enhance the quality management system and the audit program itself.
- Training and Support: Provide training and support to staff on quality management systems, audit processes, and compliance requirements.
- Documentation: Maintain accurate and up-to-date audit records, reports, and documentation.
- Compliance Monitoring: Stay current with industry standards, regulatory changes, and best practices in quality management and auditing.
- Quality System: Contribute to the overall maintenance and improvement of the quality system by assisting ad-hoc on documentation control, Management Review Meetings, or other departmental activities.
what we want you to have . . .
- Minimum of 5-8 years of experience in quality systems management and auditing, preferably in the language industry
- Bachelor’s degree in Business Administration, Quality Management, or related field
- Strong knowledge of ISO standards and regulatory requirements (HIPAA, GDPR, GxP…)
- Auditor Certification (ISO Lead Auditor, Certified Quality Auditor (CQA))
- In-depth knowledge of Lean Six Sigma methodologies and experience in applying these principles to drive process improvements and operational excellence
- Excellent problem-solving skills
- Demonstrated leadership skills and ability to coach, motivate and train teams
- Good judgement, tact, and ability to work well with several business units within the organization
- Clear, concise communication skills. Excellent listening skills.
- Exceptional work ethic, strategic vision, and the ability to deliver results
- Passion, humility, integrity, positive attitude, mission-driven, and self-starter
what is our culture . . .
Exceptional. Different. Compassionate. Fun. Happy!
CQ fluency is a “people centric” company. We not only value our clients and vendors, we also value and love our employees. Our team is passionate, energetic, and possesses exceptional skill sets. We know our team is our #1 asset and we are committed to their professional growth. We foster a dynamic environment where employees are empowered to exceed our expectations to drive their careers forward. Our employees are passionate and build lasting relationships with each other and our clients. Our environment is collaborative, casual, and FUN!
CQ fluency values and supports individuals with diverse backgrounds and abilities. We provide reasonable accommodation to employees with disabilities. We are committed to creating and maintaining an inclusive work environment.